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Zendesk Guru
When I was tasked with building out a dedicated customer facing product support team, the first item to tackle was implementing a helpdesk software suite. After it was all said and done, we rolled out Zendesk to where I implemented the product and administered it. From there, I was infatuated with the feature set and what the company was about. Wanting to continue learning about the product and how to best use it, I was able to found a quarterly user group in conjunction with Zendesk in the Richmond region. Along with that, the ambition to use new features resulted in being asked to participate in a number of Beta tests with Zendesk.
GoodData Guru
When I was t
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